Frequently Asked Questions
Everything you need to know about shopping with Shaw Concepts.
What is the typical shipping timeframe for orders?
Standard domestic orders are processed within 2-3 business days. Once shipped, delivery typically takes 5-7 business days depending on your location. International shipping times may vary based on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal with your order number and zip code.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
Shaw Concepts accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm at checkout.
How should I care for my Shaw Concepts apparel?
To maintain the longevity of our fabrics, we recommend machine washing in cold water with like colors and tumble drying on low heat. Specific care instructions are also printed on the internal garment labels.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, modifications or cancellations can only be made within 60 minutes of purchase. Please contact our support team immediately for assistance.